Frequently Asked Q’s
Here at Starness, we want your experience to be smooth and enjoyable. Below are answers to the questions that may come up as you browse.
Here at Starness, we want your experience to be smooth and enjoyable. Below are answers to the questions that may come up as you browse.
Orders
Q: How do I place an order?
A: Simply browse our products, select the items you want, and click Add to Cart. Then follow the checkout prompts to complete your order.
Q: Can I modify or cancel my order?
A: Since all items are printed on demand, we can only make changes within a short window before production starts. Contact us at glow@starnessstudio.com as soon as possible.
Q: Do you offer gift wrapping or special packaging?
A: Currently, we do not offer gift wrapping. All items come in secure packaging to ensure they arrive safely.
Shipping
Q: How long does it take to receive my order?
A: All items are custom printed just for you. Please allow:
- Order Processing: 3–7 business days
- Shipping Transit: 2–5 business days (Standard), 4–8 business days (Economy), 2–3 business days (Priority/Express if offered)
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
Q: Do you ship internationally?
A: Not at the moment. We currently only ship within the United States.
Returns & Refunds
Q: What is your return policy?
A: You have 30 days from delivery to request a refund for eligible items. Items must be unused and in their original packaging. Digital products are non-returnable.
Q: Can I exchange an item?
A: Exchanges are not available. If you want a different item, you’ll need to place a new order.
Q: Who pays for return shipping?
A: For defective or misprinted items, we cover the cost. For other returns, the customer pays for shipping.
Q: How long until I get my refund?
A: Refunds are processed within 7–10 business days after we receive your returned item.
Product Questions
Q: Are your products eco-friendly or sustainable?
A: We strive to work with products and print providers that prioritize quality and sustainability.
Q: How do I know what size to order?
A: Each product page includes a size guide. Please review it carefully before ordering.
Q: What if my item arrives damaged?
A: Contact us at glow@starnessstudio.com right away. We’ll work with our fulfillment partners to resolve the issue.
Contact & Support
Q: How do I contact you?
A: You can reach us anytime at glow@starnessstudio.com. We’re here to help!
Q: Do you offer support outside of email?
A: Currently, email is the best way to reach us for all questions about orders, shipping, or products.
